Customer Service

Providing service excellence is what we strive to achieve. We therefore understand what it takes to become a distinction level customer service practitioner and specialist. Our customer service standards are assessed in a range of environments, we are experienced in supporting and assessing across these environments.

Our customer service portfolio includes:

Customer Service Practitioner

This apprenticeship has been designed for those that provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

Customer Service Specialist

This apprenticeship has been designed for those that deal with customer queries, purchases and complaints.

Why work with us for these products?

Provide a detailed apprenticeship toolkit for each standard
Free access to unlimited mock knowledge tests
Free access to unlimited mock interview questions
Technical support and guidance on the construction of projects
Provide a detailed breakdown of the apprentices’ results
A team of expert assessors with immediate capacity to meet your needs

Customer service plays an important role across the furniture, furnishings and interiors industries. Our team of industry customer service experts combined with our support documentation will support you in the planning and preparation of these standards

Amanda Moore, Founder and Director, Achieve+Partners