The Customer Service Specialist is an expert in their organisation’s products and services, sharing knowledge within their wider team and colleagues. Gathering and analysing data and customer information that influences change and improvements in service.
The Customer Service Specialist can be found in many environments including contact centres, webchat, service industries, retail and importantly the merchanting industries.
The end-point assessment for Customer Service Specialist is regulated by The Office of Qualifications and Examinations Regulation, Ofqual.
The Level 3 End-Point Assessment for Customer Service Specialist is on the national qualifications register, Qualification Approval Number 603/7539/5.
What are the end-point assessment requirements
It will result in a combined grade of pass or distinction.
Register for our newsletterSign up