Providing high-quality service to customers is critical to all organisations. The core responsibility of the Customer Service Practitioner is to provide high-quality service to customers in the workplace, digitally or visiting customer’s locally.
The end-point assessment for Customer Service Practitioner is regulated by The Office of Qualifications and Examinations Regulation, Ofqual.
The Level 2 End-Point Assessment for Customer Service Practitioner is on the national qualifications register, Qualification Approval Number 603/7538/3.
What are the end-point assessment requirements
It will result in a combined grade of pass or distinction.
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