Level 2

Customer Service Practitioner apprenticeship standard

Customer Service Practitioners deliver high quality products and services to their customers

Providing high-quality service to customers is critical to all organisations. The core responsibility of the Customer Service Practitioner is to provide high-quality service to customers in the workplace, digitally or visiting customer’s locally.

The end-point assessment for Customer Service Practitioner is regulated by The Office of Qualifications and Examinations Regulation, Ofqual.

The Level 2 End-Point Assessment for Customer Service Practitioner is on the national qualifications register, Qualification Approval Number 603/7538/3.

What are the end-point assessment requirements

End-point assessment involves three components:

  1. An apprentice showcase comprising a collection of the apprentices’ best evidence gathered during their programme
  2. A workplace observation of 1-hour that will observe the apprentice carrying out a set of activities
  3. A 1-hour professional discussion with an independent assessor

It will result in a combined grade of pass or distinction.

Register for our newsletter

Sign up